FloorprintHow can we help?
Tell us what happened and which iPhone you use.
Common questions
My scan came out wrong
Turn the lights on, walk slowly along the walls and show the camera every corner. Afterwards, tap any wall to type the length you measured; the plan follows. Scanning needs an iPhone Pro with LiDAR.
Pro is not unlocked
Open Settings in Floorprint and tap Restore purchase, signed in with the Apple Account you bought Pro with.
I want a refund
Apple handles refunds for App Store purchases. Request one at reportaproblem.apple.com.
How do I move my plans to a new iPhone?
Send each plan file from the old iPhone with Send the plan file, for example by AirDrop, and open it on the new one. An iCloud Backup of the old iPhone also brings them across.
A plan file won’t open
Plan files open in the same or a newer version of Floorprint. Update the app on the iPhone that receives the file.